Responsible gambling

We want your experience to stay safe, enjoyable and under your control. Gambling should be a form of entertainment, not a way to solve problems or to chase losses. If you feel your play is becoming difficult to manage, taking action early makes a big difference.

Recognising the signs of problem gambling

It can be hard to notice changes in your own behaviour. These practical warning signs can help you recognise when gambling is no longer just entertainment:

Spending more time or money than you planned.
Chasing losses by increasing stakes or frequency.
Neglecting work, study, family or social activities.
Borrowing money, using credit, or selling possessions to gamble.
Feeling anxious, restless or irritable when trying to stop.
Hiding gambling activity or lying about it to friends or family.

Tools to help control your play

There are practical steps you can take to reduce risk and keep control. If you cannot find a self-service option in your account, you can ask support to apply these changes for you.

Deposit limits – set how much you can add over a day, week or month.
Loss limits – cap how much you can lose in a set period.
Wagering or stake limits – restrict the size of individual bets.
Session limits and reality checks – remind yourself to take breaks.
Time-outs (short cooling-off periods) – brief pauses from play.
Self-exclusion – temporary or longer-term account blocking.

If you prefer not to gamble at all, request an account closure or full self-exclusion. Note that some requests may require identity verification before they can be applied.

How to set limits

Simple, practical steps help you set limits that you can keep to:

Decide a weekly or monthly entertainment budget and only use money you can afford to lose.
Use a separate bank card or e-wallet for non-essential spending and avoid saving payment details for gambling sites.
Set both time and money limits—short sessions with breaks reduce risk of escalation.
When limits are available via your account, set them and make them binding where possible; otherwise, ask support to set them on your behalf.
Consider asking a trusted person to help you stick to limits by sharing access to account settings or by mutual accountability.

Self-exclusion and cooling-off

If you feel you need a break, you can request a short cooling-off period or a longer self-exclusion. These measures are effective ways to interrupt harmful patterns:

Cooling-off (short time-outs) is useful when you need a brief pause.
Self-exclusion is intended for longer breaks and can be extended or made permanent.
Requests for self-exclusion or account closure may require verification steps and will be handled by support.
If self-service options are not visible in your account, contact support and ask them to apply the appropriate restriction for you.

Be aware that the process for reinstating access after self-exclusion varies; ask support about the specific terms when you make the request.

If you need help

Seeking help is a positive, brave step. If gambling is causing you stress or harming relationships, consider these options:

Contact our support team and request immediate account restrictions such as a deposit block, time-out or self-exclusion.
Talk to someone you trust about what you are feeling—sharing can relieve pressure and bring perspective.
Consider professional support from qualified counsellors or local support services who specialise in gambling-related harm.

Support for family and friends

Family and friends often want to help but may not know how. Practical ways to support someone include:

Approach the conversation with care—listen without judgement and express concern calmly.
Encourage practical steps: joint financial controls, temporary access to shared accounts, or asking the operator to restrict the account.
Suggest professional advice for both the person affected and for family members coping with the situation.
Set personal boundaries to protect your own finances and wellbeing.

Safer play tips

Small changes can keep gambling in the “entertainment” zone:

Only gamble with money you can afford to lose; treat it as an entertainment expense, not income.
Decide in advance how long you will play and stop when the time is up.
Avoid gambling when tired, stressed, upset or under the influence of alcohol or drugs.
Don’t use credit or borrow money to gamble.
Keep gambling separate from daily bills; consider using pre-paid options where available.
Take regular breaks and regularly review your activity and spending.

Contacting support

We are here to help. For assistance with limits, self-exclusion, account queries or any concern about your play, you can reach our team through the following channels:

Live chat – available 24/7 for immediate support and to request time-outs or account restrictions.
Email – for formal requests or if you prefer written correspondence; use email to confirm or document any agreed restrictions.
Messaging channels – if you prefer to contact us via messaging platforms, you can use the listed channel in your account.

When contacting support, tell us clearly what you want (for example: set a deposit limit, request a 24-hour cooling-off, request self-exclusion). Some requests may require identity verification and a short processing time. If you feel at immediate risk of harm, please contact emergency services in your area.

If you need help deciding which option is best, our team will listen and advise on the practical steps available to protect you and your account.